Order Processing Time

All orders are processed within 2-4 business days (excluding weekends and holidays). Processing time begins once your order and payment are confirmed. During peak seasons or promotions, processing times may slightly extend, but we’ll always keep you informed.

Shipping Time

Once your order is processed, it will be shipped and delivered within up to 5 business days, depending on your location. Shipping times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Methods

We partner with trusted shipping carriers to ensure your order arrives safely and on time. Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

Shipping Destinations

We currently ship to most countries in North America, Europe, Oceania, and Asia. If you’re unsure whether we deliver to your area, feel free to contact us at [contact@noonypet.com].

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your location. We offer free shipping for orders over 99 USD!!

Delivery Delays

While we strive to deliver your order on time, factors like weather, holidays, or carrier issues may cause delays. If your order is significantly delayed, please contact us at [contact@noonypet.com], and we’ll do our best to assist you.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. If you have any issues tracking your package or haven’t received your tracking information, let us know at [contact@noonypet.com].

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately with your order number and details. We’ll work with the carrier to resolve the issue and ensure you receive your items as soon as possible.

At Noony, we want you and your pets to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please review our return policy below to ensure a smooth process.

Eligibility for Returns & Exchanges

• Items must be returned within 14 days of the delivery date.
• Returned items must have original tags attached and be in their original packaging.
• Items must show no visible signs of wear, use, or damage.

How to Initiate a Return or Exchange

1. Contact our customer service team at [contact@noonypet.com] within 14 days of receiving your order. Include your order number and reason for the return or exchange.
2. Once your return is approved, we’ll provide you with a return authorization number and instructions on where to send the item.
3. Pack the item securely and include the return authorization number inside the package.
4. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds

• Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Please note that a restocking fee may apply for full refunds.

Exceptions to Our Return Policy

Please note the following exceptions:

1. Discounted Items: Discounted items are final sale and cannot be returned for a full refund.
2. Condition of Items: Items must have original tags attached and show no signs of wear or use.
3. Restocking Fee: A restocking fee will apply for full refunds.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with your order number and photos of the issue. We’ll gladly replace the item or issue a refund at no additional cost to you.

Need Help?

Email: contact@noonypet.com

Instagram: noonypet.official